Responsible Gaming
Gambling should always be a form of entertainment — not a way to earn money, pay bills, or solve financial difficulties. At Fair Go Casino, we encourage every player to set personal limits and keep gaming enjoyable. If the fun stops, please reach out for help.
Age Verification
You must be 18 years of age or older — or the legal gambling age in your Australian state or territory — to create an account and play at Fair Go Casino. We may ask for proof of age and identity to confirm you meet this requirement. Underage gambling is illegal and we take our responsibility seriously.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Ask yourself whether any of these signs feel familiar:
- Chasing losses by betting more to win back money you have lost
- Hiding your gambling activity or lying to family and friends about how much you play
- Spending more time or money on gambling than you planned
- Borrowing money or selling possessions to keep gambling
- Feeling restless or irritable when you try to cut down or stop
- Neglecting work, study, relationships, or other responsibilities because of gambling
- Believing that a big win will solve all your problems
- Gambling to escape stress, anxiety, or low mood
If you recognise several of these signs in yourself or someone you care about, it may be time to seek support.
Self-Help Tools
Fair Go Casino offers practical tools to help you stay in control of your gambling:
- Deposit limits: Set daily, weekly, or monthly caps on the amount you can add to your account.
- Loss limits: Choose a maximum loss amount over a set period. Once reached, you will not be able to continue betting until the period resets.
- Reality checks: Enable pop-up reminders that show how long you have been playing and how much you have spent during the current session.
- Self-exclusion: Take a break from Fair Go Casino for a set period — from 24 hours up to permanent closure of your account. During self-exclusion, you will not be able to log in or receive promotional materials.
- Session time limits: Set a maximum duration for each gaming session. A reminder will appear when you are approaching the limit.
You can activate any of these tools in your account settings or by contacting our support team. Changes to limit increases may take effect after a cooling-off period to protect you from impulsive decisions.
Support Organisations
If you need confidential help, these organisations offer free and professional support. Reach out to the one that serves your country or region:
- Australia: Gambling Help Online — www.gamblinghelponline.org.au (24/7 chat and phone support for Australians)
- United Kingdom: GamCare — www.gamcare.org.uk | GamStop — www.gamstop.co.uk (free self-exclusion for UK players)
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org (call or text 1-800-GAMBLER)
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de (information and help for gambling addiction)
- Other countries: Please use the national problem gambling helpline or support service in your country of residence. A quick web search for “problem gambling help [your country]” will point you to the most relevant local organisation.
If You Have a Problem, Seek Help Now
You are not alone. Problem gambling is a serious health issue, but recovery is possible with the right support. Talk to someone you trust, contact one of the organisations listed above, or use the self-exclusion tools available in your Fair Go Casino account. Taking the first step is brave — and help is available today.